In summary, location and views excellent – accommodation 2 to 21/2 star – cost top of the range – restaurant a disaster ! Would not recommend this place.... read more /> We booked a deluxe spa suite for 2 weeks and were very disappointed with the experience !
First we were shown to a suite at which the downpipe on the balcony was rusted through and hanging by only a thread and the walls of the balcony were covered in black mould. The windows and glass doors were so dirty, one could barely see through them – not just salt spray, but also finger marks and general grime. They looked like they had not been cleaned for many years – perhaps never since the building was originally constructed
After complaining, we were moved to a different suite. This had supposedly been refurbished and was slightly better but the air-conditioning in the bedroom didn’t work and the “Kitchen” had only very sparse equipment. The windows here were also similarly dirty. There was no toaster (not allowed !), 1 saucepan, no frying pan, no spatula, no side plates and no cold drink glasses.
We were however; very impressed with the lady from reception who relocated our entire luggage to the second suite personally and single-handed. In fact, all the staff who we dealt with were exceptional, including the ladies who serviced our suite – absolutely nothing was a problem to them.
A few nights after arrival, we went to the downstairs restaurant for dinner. After ordering from the menu we specifically requested that the vegetables be cooked soft. Well, after 45 minutes the broccoli arrived so hard, it spun right off my plate when I tried to pierce a stem with my fork and my fish was absolutely raw !
When I called the wait-lady over, she told me the chef put on a turn when she asked for the vegetables to be well cooked and he even instructed her to charge extra for this ! She also advised me I was not the problem and it was an ongoing issue that emanated from the kitchen.
Around and hour and a half after arriving at the restaurant and just as we were leaving, my meal came out of the kitchen for the second time but my wife and I were completely “over it” by this stage.

  Beautiful location, great room. Overlooking the harbour. Spacious apartment with good facilities. The service was good, friendly staff. Dinner and breakfast were very good. Interesting and varied menu.

  Just did a quick getaway to Mackay stayed at the Mantra and the room was great. Booked into King spa room. Bed was very comfortable, room clean. The view was... read more great and staff were very friendly and inviting. Enjoyed a wine whilst having a spa bath with the night view.

  Room and view of very good standard.

Bed was a little hard but I do have back issues and this is a common problem at hotels for me... read more so only bare that in mind if you have back problems.

Water pressure was amazing.

Breakfast was lovely as well.

  This is the place to stay at the Harbour. We have had return visits here and never disappointed. Staff are extremely friendly , rooms with a view - can’t fault... read more anything.
Latitude 21 has amazing food - you won’t be disappointed.

  Firstly we pay a price that is at the higher end so we believe we will get a great survive. Rooms are clean. Everything outside of this is a different... read more story. Covid 19 in QLD is minimal at this time with pubs, pools, gyms and restaurants are all open.
We pay full price and no room service, no bar open and no restaurant open. So we decided to go for a dip in the pool but yep you guessed it, not open. We get past this and sleep the night, we wake up in the morning and ready for a nice coffee and poor the milk in to see it floating in clumps on top, so milk is off so no coffee, now I wouldn’t mind this if the price was adjusted to compensate but no such offer. We will finish our stay tonight and never return, very disappointed.

  We stayed at Mantra Mackay for seven nights while in Mackay for business. Our room on the fifth floor was excellent with enough room to set up our remote office,... read more had 360 degree views of the harbour and a spa to rejuvenate you at the end of the working day.
We dined in the restaurant every night it was open (closed Sunday and Monday) and were not disappointed with the fare - it was brilliant and we couldn't fault the meals, service and beverages. With Accor Plus membership discount on dining the value was exceptional.
Will definitely return and highly recommend the Mantra Mackay.

  Mantra has had a facelift in rooms but the room we stayed in 602, the bed was like sleeping on a piece of ply . Verandah furniture looked like it... read more was picked up f from the local dump. Very disappointed in our stay

  I travel regularly for work, and I always look forward to coming back to Mackay Mantra. I have been staying at that location for more than 10 years (previously the... read more Clarion). Staff are wonderfully helpful, from Kerry at the front desk through to Grace in the restaurant. Best location in Mackay on the waterfront. The food is devine from their kitchens, and newly refurbished rooms and facilities make the stay an absolute pleasure.

  Hotel was clean and the staff were all very nice and friendly. Latitude 21 however was unfortunately nothing more than a boring and sterile white room with a few sparsely... read more spaced tables serving a limited breakfast and dinner menu. The included breakfast options were unfortunately even more limited and unimaginative. The coffee was very good. Sadly, the bar was closed, adding to the compete lack of any atmosphere at the entire site. Room service was available for only 3 hours a day and the rest of the Harbour area was basically shut down except for the Sails Sports Bar and a thai restaurant. Sadly, Covid-19 has rendered this otherwise well-located Hotel little more than an overnight accommodation venue for travelling business people. Nice hotel, but if you are looking for multiple dining options, a bit of fun, and access to bars and shops, then at the moment you will do much better in the main area of Mackay.

  We have stayed in Mackay many times for work and have never quite found the accomodation very appealing. Then we finally decided to stay out at the harbour because we'd... read more been to all of the other places already. What was least favourable about the Mantra and why we didn't stay there previously was the drive out there as it made our travel time longer to work although in the end it was worth it for the gem that it is. Definitely the best place in Mackay to stay and by far. You can also relax and take the surrounds in which are very peaceful. The staff are absolutely commendable and very helpful. More

  Thoroughly enjoyed our stay at the Mantra we have
stayed at other Mantras however we were pleasantly
surprised.
The room was beautiful with an ocean and side
balcony view awesome.... read more The orientation of the room
was easy to move around. Although higher rates for
this room you pay for what you get and we got so
much more.
Clothes dryer & washing machine added bonus.
Latitude restaurant downstairs great service and
food thanks Janae & staff.
Unfortunately the Wildcat cruise was booked out, so
book well in advance before you go.
Spent a beautiful day at Lambert's Beach and
Seabreeze restaurant Slades Point if you're looking
for a day out.
Be sure to walk the Southern Breakwater Trail and watch the sun rise in the morning situated directly in the front of the hotel.
Head back enjoy coffee & breakfast by the pool and plan your day.
Thanks Mantra Management & Staff. More

  Great size room, beautiful outlook and I would say the breakfast is the best we have had at any Accor resort in Australia. Teamed with fantastic service this hotel has... read more everything. Perfect place to mix business and pleasure.

  These guys ripped us off. We booked through Agoda and everything was confirmed with the hotel that it was fine. Because somehow Agoda cancelled the booking after check in the... read more hotel was not able to use their virtual card of 139$ which included breakfast. So they decided upon thrmselfs to charge an extra 60 $ and when asked they just said oh well that's our rate. One staff member agreed it was odd. O spoke to three different people who refused to get the manager to call me until Monday apparently he was there after 3 then no he wasn't. We are disappointed in the fact they simply charged the credit card beyond what was quoted of 139$ we were charged 198$ O will dispute this with the bank and will never stay here again. They are not willing to resolve this. I have stayed at hundreds of hotels and even here previously. The customer service is not good if you have an issue. Yes room was nice and location but customer service goes a long way. More

  Lucky we carry milk and coffee because all the milk in the fridge was out of date, and coffee pods in the room were $2 each. The bed was tiny... read more perhaps only a double size.
Asked about our free amenity being diamond members and were told there should be 2 bottles of water, and slippers and dressing gown laid on the bed ??? Also advised their policy is free breakfast for member only and not for wife or partner....but on weekends, both will get it.
We will never be back , hate arguing for what is our right being diamond and spending a fortune in Accor hotels.
Ibis Mackay is a better option they give water and breakfast to both of us as do all other hotels we stay in Australia.

  Great location and views over the Merina. Unit was very clean and in good condition, the bed was a great size and comfortable. Strange set up in the lounge with... read more two very large chairs and table combo, would rather have one lounge and coffee table, didn't look right, but functional . Very friendly staff, great pool and eating arears . Great paths to walk to beach and around the Marina.

  We thoroughly enjoyed our stay at Mantra Mackay.
Our spa suite was roomy and comfortable. I enjoyed the spa bath before tetiring for the might. Dinner in the restaurant was... read more fantastic and the staff couldn't do enough for us
We will come again

  The stay at Mantra itself was quite nice, the main issue we had was the aircon in the room was so so mouldy that the whole room smelt like mould.... read more It would hit you in the face as you walk in and we had to keep the balcony door open at all times. When you look inside the unit it had a large amount of black mould in there. It felt unhygenic and unhealthy..

Otherwise the view was great, bed comfortable, good shower pressure and staff at front desk were pleasant.

  The best place to stay at Mackay Harbour. Sensational views across marina, very spacious room and fabulous food served at in house restaurant at Mantra.

Knowledgeable, professional wait staff... read more in restaurant.

  Rooms we’re dirty manager is very rude the eating to call police cause I wouldn’t tell him were I worked mould on walls no cooking equipment or pans for kitchenette... read more I could keep going can’t wait to leave upgrades my room for coffee machine and no pods has to by them
Web site says foods available on arrival no food available and supermarkets closed

  Highly recommended this beautiful hotel. The marina views were spectacular and the staff are so friendly and professional. Their restaurant, Latitude 21, is first class with menu options that will... read more please everyone. Will definitely be back, whether it be for a break away or to visit the restaurant and enjoy the delicious food.

  The view over the harbor and the open sea is just wow. The hotel and room were exceptionally clean and we just loved the position. It is a modern hotel... read more with all the extras are there. The staff were wonderful and happy to assist in any way. Thank you for a wonderful stay

  Great location on the Marina. Clean, tidy , great if you like looking at boats. Great view of the break wall which protects the marina. A good choice of... read more a restaurants to choose from downstairs, along with a one man band on the Saturday night we stayed.

  Arrived around 20:15 on the night of my stay and was greeted by a lovely waitress, only after she had been notified of my presence by the chef whilst consuming... read more what appeared to be her dinner in full view of me. I order the Scollops as an entree and the pork belly and duck as a main. The scollops were served in the shell and only seemed to be Pan fried on one side. I had to prise them from the shell with my knife and the peas in the dish tasted to be either canned or frozen. The main was okay, The lotus flower chips were soft and chewy as was the pork belly skin. The duck was far over cooked to the point it looked brown on the plate. All in all a bit of a let down to what I’m used to from the Accor treatment and as a new member to the benefits programme I’m a little disappointed. The room however was clean, tidy and the laundrette was a handy addition.

  What was the Clarion for years has been taken over by Mantra. Wow, what a huge slippery slope this place is on now. Staff dismissive, rooms run down to the... read more point of being dirty, no more coffee machines and complimentary coffee pods in your room. Drag racing outside nightly, hotel staff refuse to move your room (despite availability) and extremely shabby furnishings(photos of the ‘couch’ in my room.)Appreciate they can’t help hoons drag racing but the least you could do is have compassion and allow a room change. Save yourself the letdown and just stay in town.

  I wa upgraded on my stay to a well appointed room and front desk service was perfect at all hours
The view over the marina is great and on a... read more high floor it is easy to see Brampton Island and some other islands of the Whitsundays which just seem so close
The prize however goes to the restaurant
Breakfast is excellent and the eye fillet steak dish is just amazing
Kerry and his whole team run the hotel perfectly and will be my first choice in Mackay from now on

  Great Mantra! Everything about the property was on point, clean, fresh, perfect. Will stay again when in Mackay. Loved the position, the views and walk to the fantastic beach. Best... read more view rooms face south, ours was north with an industrial ocean view but cool. Get in early if you want undercover parking, there’s only about 8 spots, rest exposed to sun