We were lucky that during this Covid time, visitor numbers were down, so we got a great deal. Not sure we could afford the normal rates.
The location next to... read more the harbour gave wonderful water views, and there was still a number of good dining options available along the esplanade walk.

  I travel regularly for work, and I always look forward to coming back to Mackay Mantra. I have been staying at that location for more than 10 years (previously the... read more Clarion). Staff are wonderfully helpful, from Kerry at the front desk through to Grace in the restaurant. Best location in Mackay on the waterfront. The food is devine from their kitchens, and newly refurbished rooms and facilities make the stay an absolute pleasure.

  Had a great time, staff very helpful and friendly , good food , nice room , very clean,
A little out of town but worth checking out for a few... read more days , the wildcat day trip which leaves out front of the hotel is great, snorkel the reef, paddle boarding, swimming, food and bar, weather turned it on for us.

  We had a lovely apartment, one bedroom looking over the marina. The bed was so comfortable. Small kitchen area, but we didn’t need to use it, we are at... read more the restaurant down stairs for breakfast and dinner.
Absolutely beautiful dinner every night. Highly recommend eating there. Accor+ members should check what their offers are, bit different to most properties, but grateful they still accepted it.

  Great location on the Marina. Clean, tidy , great if you like looking at boats. Great view of the break wall which protects the marina. A good choice of... read more a restaurants to choose from downstairs, along with a one man band on the Saturday night we stayed.

  Hotel was clean and the staff were all very nice and friendly. Latitude 21 however was unfortunately nothing more than a boring and sterile white room with a few sparsely... read more spaced tables serving a limited breakfast and dinner menu. The included breakfast options were unfortunately even more limited and unimaginative. The coffee was very good. Sadly, the bar was closed, adding to the compete lack of any atmosphere at the entire site. Room service was available for only 3 hours a day and the rest of the Harbour area was basically shut down except for the Sails Sports Bar and a thai restaurant. Sadly, Covid-19 has rendered this otherwise well-located Hotel little more than an overnight accommodation venue for travelling business people. Nice hotel, but if you are looking for multiple dining options, a bit of fun, and access to bars and shops, then at the moment you will do much better in the main area of Mackay.

  Arrived around 20:15 on the night of my stay and was greeted by a lovely waitress, only after she had been notified of my presence by the chef whilst consuming... read more what appeared to be her dinner in full view of me. I order the Scollops as an entree and the pork belly and duck as a main. The scollops were served in the shell and only seemed to be Pan fried on one side. I had to prise them from the shell with my knife and the peas in the dish tasted to be either canned or frozen. The main was okay, The lotus flower chips were soft and chewy as was the pork belly skin. The duck was far over cooked to the point it looked brown on the plate. All in all a bit of a let down to what I’m used to from the Accor treatment and as a new member to the benefits programme I’m a little disappointed. The room however was clean, tidy and the laundrette was a handy addition.

  The view over the harbor and the open sea is just wow. The hotel and room were exceptionally clean and we just loved the position. It is a modern hotel... read more with all the extras are there. The staff were wonderful and happy to assist in any way. Thank you for a wonderful stay

  Arrived around 20:15 on the night of my stay and was greeted by a lovely waitress, only after she had been notified of my presence by the chef whilst consuming... read more what appeared to be her dinner in full view of me. I order the Scollops as an entree and the pork belly and duck as a main. The scollops were served in the shell and only seemed to be Pan fried on one side. I had to prise them from the shell with my knife and the peas in the dish tasted to be either canned or frozen. The main was okay, The lotus flower chips were soft and chewy as was the pork belly skin. The duck was far over cooked to the point it looked brown on the plate. All in all a bit of a let down to what I’m used to from the Accor treatment and as a new member to the benefits programme I’m a little disappointed. The room however was clean, tidy and the laundrette was a handy addition. More

  A friend recommended Mantra Mackay to us and we were so happy they did. The staff were exceptional and the restaurant was great. Lovely location near many other restaurants and... read more bars. Look forward to staying there again.

  Highly recommended this beautiful hotel. The marina views were spectacular and the staff are so friendly and professional. Their restaurant, Latitude 21, is first class with menu options that will... read more please everyone. Will definitely be back, whether it be for a break away or to visit the restaurant and enjoy the delicious food.

  Thoroughly enjoyed the stay. Service was great and room was very comfortable. Dined in the restaurant and meal was excellent. Pool was a bit chilly but it was windy. Will... read more definitely return to stay again.

  I travel a lot, and my bed and pillow are key to keeping me going. It's an age thing. Comfort is important!
Nice hotel, great location - excellent presentation and... read more importantly the hotel is clean. I was impressed with the shower, the great water pressure and the hotel is not small.
I did not try the restaurant - sad as it was obviously good - guests seemed very happy

  We had a lovely stay overlooking the marina. Room was fantastic & all staff were great. It’s only a short drive into the city which we didn’t mind as the... read more hotel & view made up for that. All our meals in the restaurant were exceptional. Would stay there again.

  Very pleasant stay. Excellent location with a soothing view from both balcony and outdoor bar. Some staff to mention for outstanding service: Janae in Latitude 21 Restaurant and Bar who... read more will go out of her way to ensure you have a great experience. The chefs need to be congratulated as the breakfast and dinners I had were first class and Mahina at Reception who is very professional, engaging and highly efficient. I look forward to my next visit.

  Firstly we pay a price that is at the higher end so we believe we will get a great survive. Rooms are clean. Everything outside of this is a different... read more story. Covid 19 in QLD is minimal at this time with pubs, pools, gyms and restaurants are all open.
We pay full price and no room service, no bar open and no restaurant open. So we decided to go for a dip in the pool but yep you guessed it, not open. We get past this and sleep the night, we wake up in the morning and ready for a nice coffee and poor the milk in to see it floating in clumps on top, so milk is off so no coffee, now I wouldn’t mind this if the price was adjusted to compensate but no such offer. We will finish our stay tonight and never return, very disappointed.

  Short 1 night stop while driving from Gold Coast to Port Douglas.
Good service at reception, Nice food & friendly service in the restaurant.
Room was spacious & clean, cant... read more fault it. Highly recommend the hotel!

  Great size room, beautiful outlook and I would say the breakfast is the best we have had at any Accor resort in Australia. Teamed with fantastic service this hotel has... read more everything. Perfect place to mix business and pleasure.

  We stayed at Mantra Mackay for seven nights while in Mackay for business. Our room on the fifth floor was excellent with enough room to set up our remote office,... read more had 360 degree views of the harbour and a spa to rejuvenate you at the end of the working day.
We dined in the restaurant every night it was open (closed Sunday and Monday) and were not disappointed with the fare - it was brilliant and we couldn't fault the meals, service and beverages. With Accor Plus membership discount on dining the value was exceptional.
Will definitely return and highly recommend the Mantra Mackay.

  Room and view of very good standard.

Bed was a little hard but I do have back issues and this is a common problem at hotels for me... read more so only bare that in mind if you have back problems.

Water pressure was amazing.

Breakfast was lovely as well.

  Great location and views over the Merina. Unit was very clean and in good condition, the bed was a great size and comfortable. Strange set up in the lounge with... read more two very large chairs and table combo, would rather have one lounge and coffee table, didn't look right, but functional . Very friendly staff, great pool and eating arears . Great paths to walk to beach and around the Marina.

  We have stayed in Mackay many times for work and have never quite found the accomodation very appealing. Then we finally decided to stay out at the harbour because we'd... read more been to all of the other places already. What was least favourable about the Mantra and why we didn't stay there previously was the drive out there as it made our travel time longer to work although in the end it was worth it for the gem that it is. Definitely the best place in Mackay to stay and by far. You can also relax and take the surrounds in which are very peaceful. The staff are absolutely commendable and very helpful. More

  We really enjoyed our short stay here. Staff were friendly. The location is fantastic. Our room was a good size with everything we needed for our short stay while working... read more in the area. Wish we had more time to relax and take full advantage of the great location.

  We were upgraded to a water facing room and the receptionist was helpful.
brekkie was great at the restaurant though there was no service on Sunday and Monday...we find... read more all serving staff was friendly.

  These guys ripped us off. We booked through Agoda and everything was confirmed with the hotel that it was fine. Because somehow Agoda cancelled the booking after check in the... read more hotel was not able to use their virtual card of 139$ which included breakfast. So they decided upon thrmselfs to charge an extra 60 $ and when asked they just said oh well that's our rate. One staff member agreed it was odd. O spoke to three different people who refused to get the manager to call me until Monday apparently he was there after 3 then no he wasn't. We are disappointed in the fact they simply charged the credit card beyond what was quoted of 139$ we were charged 198$ O will dispute this with the bank and will never stay here again. They are not willing to resolve this. I have stayed at hundreds of hotels and even here previously. The customer service is not good if you have an issue. Yes room was nice and location but customer service goes a long way. More

  In summary, location and views excellent – accommodation 2 to 21/2 star – cost top of the range – restaurant a disaster ! Would not recommend this place.... read more /> We booked a deluxe spa suite for 2 weeks and were very disappointed with the experience !
First we were shown to a suite at which the downpipe on the balcony was rusted through and hanging by only a thread and the walls of the balcony were covered in black mould. The windows and glass doors were so dirty, one could barely see through them – not just salt spray, but also finger marks and general grime. They looked like they had not been cleaned for many years – perhaps never since the building was originally constructed
After complaining, we were moved to a different suite. This had supposedly been refurbished and was slightly better but the air-conditioning in the bedroom didn’t work and the “Kitchen” had only very sparse equipment. The windows here were also similarly dirty. There was no toaster (not allowed !), 1 saucepan, no frying pan, no spatula, no side plates and no cold drink glasses.
We were however; very impressed with the lady from reception who relocated our entire luggage to the second suite personally and single-handed. In fact, all the staff who we dealt with were exceptional, including the ladies who serviced our suite – absolutely nothing was a problem to them.
A few nights after arrival, we went to the downstairs restaurant for dinner. After ordering from the menu we specifically requested that the vegetables be cooked soft. Well, after 45 minutes the broccoli arrived so hard, it spun right off my plate when I tried to pierce a stem with my fork and my fish was absolutely raw !
When I called the wait-lady over, she told me the chef put on a turn when she asked for the vegetables to be well cooked and he even instructed her to charge extra for this ! She also advised me I was not the problem and it was an ongoing issue that emanated from the kitchen.
Around and hour and a half after arriving at the restaurant and just as we were leaving, my meal came out of the kitchen for the second time but my wife and I were completely “over it” by this stage.

  This is the place to stay at the Harbour. We have had return visits here and never disappointed. Staff are extremely friendly , rooms with a view - can’t fault... read more anything.
Latitude 21 has amazing food - you won’t be disappointed.